Cannot access VM with SSH or PING on Eumetsat Elasticity

Before contacting the Support, please make sure that the port 22 (SSH) is allowed in the Security Groups associated with your instance. If this is configured correctly, please try to perform a soft or hard reboot of your VM. Lack of connection could have been caused by the expired DHCP. Rebooting will allow you to get a fresh DHCP session and everything should work fine.